Artificial Intelligence, the term which first originated in the 1950s has now emerged as a prominent buzzword all over the world. More than 15% of companies are using AI and it is proving to be one of the most powerful and game-changing technology advancements of all time. From Siri to Sophia, the technology has people noticing it and wondering how this will impact their future. Presently, Artificial Intelligence is seen everywhere. Major industries like healthcare, education, manufacturing, and banking are investing in AI for their digital transformation. Cybersecurity, being the major concern of the digital world, is still uncertain about the impact AI will have on it. With the fast-growing cyber attacks and attackers, cybercrime is growing to become a  massively profitable business which is one of the largest threats to every firm in the world. For this very reason, many companies are implementing Artificial Intelligence techniques which automatically detect threats and fight them without human involvement. How AI Is Enhancing Cybersecurity Artificial Intelligence is improving cybersecurity by automating complicated methods which detect attacks and react to security breaches. This leads to improvement in monitoring incidents leading to faster detection of threats and its consequent responses. These two aspects are quite essential as they minimize the damages caused. Various Machine Learning algorithms are adapted for this process depending on the data obtained. In the field of cybersecurity, these algorithms can identify exceptions and predict threats with greater speed and accuracy.

Natalia Kossobokova is the Content Marketing Manager at CGS. She spearheads the development of global marketing content which includes videos, blog posts, newsletters, editorials, emails and other marketing projects. In our second episode, CGS explore whether chatbots are the future of customer service or do customer still prefer phone calls? CGS recently conducted a consumer survey of 1,000 US consumers where they asked them to weigh in on their likes and dislikes around customer service interactions. Host Evan Aldo is joined by Richard R. Shapiro, who is the Founder and President of the Center for Client Retention and a leading authority in the area of customer satisfaction and loyalty.